What does 100-day trial sleep mean?
We offer an extended right of withdrawal for the KUDDE® dog bed so that your dog can test the dog bed in peace and quiet in its familiar surroundings. If you and your dog are not satisfied with the KUDDE® dog bed, you have the option of returning it within 100 days of the delivery date and receiving a full refund of the purchase price paid, subject to the guarantee conditions. Returns within Germany are free of charge for you.
The extended right of return of 100 days exists in any case in addition to your statutory right of withdrawal and also leaves any warranty claims unaffected (see also our General Terms and Conditions).
If you make use of your statutory right of withdrawal or if you declare the request for return within the statutory withdrawal period, the provisions on the consequences of exercising the statutory right of withdrawal shall apply in deviation from the above provisions.
The extended right of return applies once per customer.
It does not apply if the customer indicates the intention to return the goods in order to subsequently take advantage of an order discount. In this case, the extended right of withdrawal and the associated extended return period of 100 days for the next order shall expire. Furthermore, the return costs in this case are to be borne by the customer in accordance with our generally applicable return conditions.
We want you to be satisfied with your KUDDE® dog bed for a long time. That's why we give you a 10-year guarantee on the mattress core. Our guarantee is subject to German law. The scope of the guarantee is limited to EU countries and Switzerland. The dealer's statutory warranty remains unaffected. The guarantee period begins from the date of delivery. Proof of purchase is required as proof of guarantee.
Excluded from the warranty are defects caused by improper use, i.e. cuts, cracks, nicks, scratches and heavy soiling caused by the customer after delivery. Furthermore, the guarantee does not cover incidental or consequential damage and therefore does not apply to damage caused by incorrect handling or care. The guarantee does not apply if the KUDDE® dog bed was chosen too small for the weight and size of the dog. You can find our size recommendations under "The right size" on the KUDDE product page.
If a KUDDE® that has already been returned has one or more of the above-mentioned warranty exclusion defects, we reserve the right to charge a disposal fee of up to 30.00 EUR.
The warranty only applies to private use and indoor use. The guarantee does not apply if products have been used outdoors or in a damp environment. Mold growth is excluded from the guarantee. The repair or replacement of the defective product does not trigger a new warranty period.
Do you have any questions?
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