• You can return your delivery within 14 days of receiving the goods (with the exception of the extended right of withdrawal for the KUDDE dog bed)
• Used, soiled or damaged goods are excluded from return
• Unpaid parcels are not accepted
• We recommend adding a tracking number to the return shipment to ensure traceability
• A direct exchange of a returned item is unfortunately not possible
• Free items purchased as part of a promotion or by subscribing to our newsletter will be charged if the minimum order value is not reached, unless they are returned with the order

Returns are to be sent exclusively to our logistics partners:

L.I.T. eCommerce Solutions GmbH
c/o SABRO GmbH
Feuchtwanger Str. 11
90574 Roßtal, Buchschwabach
Germany

For complaints, please contact our customer service team. Send us photos of the damage and an overall picture of the item to [email protected]. Please also include a reference number (e.g. order or invoice number). This will enable us to process your request quickly and efficiently.