Your returns made easy

• You can return your delivery within 14 days of receiving the goods (with the exception of the extended right of withdrawal for the KUDDE dog bed)
• Used, soiled or damaged goods are excluded from return
• Unpaid parcels are not accepted
• We recommend adding a tracking number to the return shipment to ensure traceability
• A direct exchange of a returned item is unfortunately not possible
• Note: Free items from promotions or newsletter registrations will be charged if the minimum order value is not reached, unless they are also returned
  
  

Returns are to be sent exclusively to our logistics partners:

L.I.T. eCommerce Solutions GmbH
c/o SABRO GmbH
Feuchtwanger Str. 11
90574 Roßtal, Buchschwabach
Germany

For complaints, please contact our customer service team. Send us photos of the damage and an overall picture of the item to [email protected]. Please also include a reference number (e.g. order or invoice number). This will enable us to process your request quickly and efficiently.

The type of customs declaration influences how your return is delivered:

CN22 customs declaration: This simple customs declaration is often used for small consignments. It can happen that the return does not arrive directly at our logistics partner, but is only made available for collection. Direct collection by us is not possible. Therefore, such shipments can be returned to you, but unfortunately we will not refund the costs.

CN23 shipping documents: This option ensures that your return arrives safely and directly at our fulfillment partner.

Our tip: It is best to send returns from Switzerland with CN23 shipping documents to ensure that everything runs smoothly.