Your returns made easy

1. Please send us an e-mail to [email protected].
2. We will send you a stamped and addressed parcel stamp by e-mail for return shipment within Germany with DHL. For sizes XL and XXL, you will also receive a vacuum bag for the foam core of your KUDDE dog bed by post. If you have any difficulties with packing, please contact us.
3. Please vacuum the foam core according to the instructions on the vacuum bag. IMPORTANT: the cover must not be vacuumed at the same time.
4. Now pack the vacuum bag with the shrunk foam core and the folded cover into the original box of your delivery(note: do not wrap the products with packing paper or adhesive tape under any circumstances!)
5. Now print out the return slip that we sent you together with the invoice by e-mail and put it in the package, filled out completely.
6. Stick the parcel label on the parcel and take it to a DHL branch near you.
7. We will check your returned KUDDE as soon as we receive your shipment.
8. If everything is in order, we will refund the purchase price within 14 days using the same payment method as for your order.

1. Print out the returns slip for your order now - you will find it in the email with the invoice.
2. Please put the completed return slip together with the goods in a sufficiently stamped parcel for your favorite parcel service (freight collect parcels cannot be accepted).
3. Please send the parcel ONLY to this address:
   
   Ancla Logistik GmbH (QUIVO)
   Dillfeld22
   35576 Wetzlar
   Germany
4. We will check your returned goods as soon as we receive them.
5. If everything is in order, we will refund the purchase price within 14 days using the same payment method used for the order. Used, soiled or damaged goods will not be refunded.
6. In addition, we will send you a shipping voucher code for 5.99 euros for your new order by e-mail together with your cancellation invoice, which is valid for 30 days.

If you have any questions, please send us an e-mail to [email protected].

1. Please send us an e-mail to [email protected].
2. For processing, we need pictures that clearly show the defect. Please send detailed pictures of the damage as well as an overall picture of the item as a PDF file together with your order or invoice number.
3. We will check your complaint and photos as quickly as possible and get back to you regarding the next steps. Please note that we reserve the right to a processing time of up to 14 days.
4. In the event of an incorrect delivery or justified complaint, we will of course cover the return costs. Please do not send anything back to us on your own initiative, but contact us beforehand, as we cannot refund any postage costs incurred afterwards.