Your returns made easy

• You can return your delivery within 14 days of receiving the goods (with the exception of the extended right of withdrawal for the KUDDE dog bed)
• Used, soiled or damaged goods are excluded from return
• Unpaid parcels are not accepted
• We recommend adding a tracking number to the return shipment to ensure traceability
• A direct exchange of a returned item is unfortunately not possible
• Note: Free items from promotions or newsletter registrations will be charged if the minimum order value is not reached, unless they are returned.
  

Our 100-day trial period applies to the KUDDE dog bed: you can test the bed at your leisure and return it free of charge within 100 days if you are not satisfied. The purchase price will be refunded in accordance with the warranty conditions .

KUDDE dog beds in S - L:

• Please clean your KUDDE and remove all dog hair, then pack it in the original box it was delivered in or use another suitable box (please note: do not use packing paper or tape under any circumstances).
• To optimally protect the foam core of your KUDDE from damage during transport, we recommend leaving the cover on during transport.

KUDDE dog beds in XL - XXL:

• VERY IMPORTANT: Please wait to return the KUDDE until you have received a return bag from us. The return bag was automatically triggered by your return registration.
• Please clean your KUDDE and remove all dog hair. Then vacuum the foam core according to the instructions on the vacuum bag. IMPORTANT: The cover for the KUDDE must not be vacuumed. Please remove any signs of use, such as dog hair, etc., before packing.
• Please pack the vacuum bag with the shrunk foam core and the folded cover in the original box from your delivery (please note: do not use packing paper or tape under any circumstances).

We will check the returned KUDDE promptly upon receipt of your shipment. In the event of heavy soiling or damage, we reserve the right to charge a cleaning fee of up to €150.00 or to refuse the return.

Outside of the 100-day trial period, you are responsible for the costs of returning the product. You can either create a discounted shipping label with DPD or DHL in our returns portal or use a shipping provider of your choice.

Exceptions:

• KUDDE dog bed:We will cover the cost of returns within Germany and Austria once per customer as part of the 100-day trial period and only for the first KUDDE order. Please use our returns portal for this purpose.
• Valid complaints: Within Germany and Austria, you can create a free shipping label yourself via DHL or DPD in the returns portal. For international returns, we will cover the costs if the complaint has been registered in advance via our returns portal and you have contacted us beforehand. Unfortunately, we cannot reimburse any postage costs incurred in advance.

Shipments outside Germany and Austria that are not covered by KUDDE returns or justified complaints must be prepaid by the customer.

Returns are to be sent exclusively to our logistics partners:

L.I.T. eCommerce Solutions GmbH
c/o SABRO GmbH
Feuchtwanger Str. 11
90574 Roßtal, Buchschwabach
Germany

Yes, you can return your B-goods items if the item you have received does not meet your expectations.

The statutory withdrawal period applies to all B-grade items . Special regulations apply exclusively to A-grade items!

The processing of your return can take up to 10 days after receipt of the goods. Please be patient. As soon as we have processed and refunded your return, you will receive an invoice correction for your records. The refund will then be made using the same payment method as when you ordered the goods. Depending on the payment provider, this may take another 1-3 working days.

You can report your issue in our returns portal under the reason"Incorrect delivery/missing item."

• To do this, you will need your order number (6-digit number) and the email address you used to place the order.
• Select the affected item, regardless of whether it was delivered incorrectly, is damaged, or is missing.
• Give us a brief explanation of the problem (e.g., which item was delivered incorrectly or is missing) and provide us with the necessary pictures.

Even if goods are missing, pictures of the package and the contents received are necessary!

• The case cannot be reported without pictures.
• Our customer service team will address your request as quickly as possible and keep you informed by email.

If you have any questions, please send us an email at sabro@sabro.de. Our customer service team will be happy to help you.

In the event of a refund, we will refund the amount already paid via the original payment method (e.g., PayPal, credit card, or bank transfer).

A store credit will be issued to you as credit for our online store. This can be redeemed on a future order and is not tied to a specific payment method.

The type of customs declaration influences how your return is delivered:

CN22 customs declaration: This simple customs declaration is often used for small consignments. It can happen that the return does not arrive directly at our logistics partner, but is only made available for collection. Direct collection by us is not possible. Therefore, such shipments can be returned to you, but unfortunately we will not refund the costs.

CN23 shipping documents: This option ensures that your return arrives safely and directly at our fulfillment partner.

Our tip: It is best to send returns from Switzerland with CN23 shipping documents to ensure that everything runs smoothly.