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FAQ
Unfortunately, it is no longer possible to cancel or change an order once it has been placed.
We ship all orders within 1 - 2 after full payment. If everything goes smoothly on the way, your package should be with you within 3 working days - provided the item of your choice is in stock. You will find the relevant information directly under your ordered product. If you have ordered several items with different delivery times, please be patient. For reasons of sustainability, we will send your order together as soon as all items are available.
If you would like to return something, please follow the instructions at www.sabro.de/pages/retoure
Used, soiled or damaged goods are excluded from return.
If you have any questions or need help, please send us an e-mail to sabro@sabro.de.
You have the right to cancel your contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods. To exercise your right of withdrawal, you must inform us of your decision by means of a clear statement. To comply with the withdrawal period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.
You must send the goods back to us with sufficient postage, we will not accept freight collect shipments.
Items that cannot be sent normally by post due to their nature/size (such as our igloo tents) will be collected from you and you will be charged EUR 13.50 for collection within Germany. Outside of Germany, you are responsible for organizing the return shipment yourself.
Make sure that you have entered your e-mail address correctly and check your spam folder. If you can't find anything, please send an e-mail to sabro@sabro.de
Dog accessories & more at SABRO
Discover everything that makes a dog's heart beat faster! From cozy dog beds to fun toys - your furry friend will love our selected products! At SABRO, we focus on the well-being of animals, which is why we attach great importance to sustainability and quality. Follow us on our social media channels to make sure you don't miss any news!
About us
At SABRO, the focus is on the well-being of dogs. As people who love animals, we develop products that are designed to make life easier for and with dogs. For almost 30 years, we have been accompanied by numerous animals that have tested our products without fail. Our motto: Only products that are enthusiastically accepted find their place in our range. Our passion for pet supplies sets us apart from other suppliers.
Gassi & Co - The basic equipment for your dog
Everything you need for the perfect dog walk
Going for a walk is one of the best moments with your dog - provided you are optimally prepared. You'll need solid basic equipment for the daily walk: a dog lead, a suitable collar or harness, comfortable shoes for you and possibly a treat bag.
In addition to a suitable dog bed, bowls and toys, all of this is essential for your everyday life with a dog.
The dog lead - the direct connection to your dog
The dog lead is one of the most important items for keeping your dog safe and on the lead. It ensures that you are both controlled and relaxed when out and about, whether in the city or in nature. The choice of the right lead depends on your needs and those of your dog - classic, adjustable or special for outdoor activities.
Collar or harness: Which is better?
An ergonomic harness relieves your dog's sensitive cervical spine and is ideal for puppies, sporty dogs or dogs on a lead. Collars, on the other hand, are suitable for dogs that walk well on a loose lead. With both variants, the fit is crucial to avoid chafing or pressure points.
Discover the perfect equipment for relaxed walks in our store now and find the right accessories for you and your dog.