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Frequently asked questions
Unfortunately, it is no longer possible to cancel or change an order once it has been placed.
We ship all orders within 1 - 2 after full payment. If everything goes smoothly on the way, your package should be with you within 3 working days - provided the item of your choice is in stock. You will find the relevant information directly under your ordered product. If you have ordered several items with different delivery times, please be patient. For reasons of sustainability, we will send your order together as soon as all items are available.
If you would like to return something, please follow the instructions at https://sabro.de/pages/retoure
Used, soiled or damaged goods are excluded from return.
If you have any questions or need help, please send us an e-mail to sabro@sabro.de.
You have the right to cancel your contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods. To exercise your right of withdrawal, you must inform us of your decision by means of a clear statement. To comply with the withdrawal period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.
You must send the goods back to us with sufficient postage, we will not accept freight collect shipments.
Items that cannot be sent normally by post due to their nature/size (such as our igloo tents) will be collected from you and you will be charged EUR 13.50 for collection within Germany. Outside of Germany, you are responsible for organizing the return shipment yourself.
Make sure that you have entered your e-mail address correctly and check your spam folder. If you can't find anything, please send an e-mail to sabro@sabro.de
